Shipping and Returns
SHIPPING
We provide a range of standard and express delivery options depending on your location. We use all major carriers to ship domestically and internationally. You'll be asked to select a delivery method and timeframe during checkout.
Standard Shipping | FREE for all U.S. orders within the continental U.S.
Once we have received your approved return, your refund will be processed to your original method of payment. You will be notified of this via email. Please allow 3-5 business days for your refund to be processed and an additional 5-10 business days for the bank to post the refund to your account.
RETURN TO SENDER
We do not refund return to sender packages if we are not at fault. If your package is returned to us due to an invalid address, forwarding issue, duties unpaid or not signing for your package, you will receive a store credit gift card amounting to your order total minus shipping and 10% restocking fee.
LATE OR MISSING REFUND
Gergana Ivanova is not responsible for lost or stolen packages if confirmed delivered by courier. The customer assumes full responsibility for any loss or damage to these items. By shopping on gerganaivanova.com, you agree to these terms and conditions.
(if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at concierge@gerganaivanova.com
With love and gratitude,