FAQ

Here you can find answers to general questions!

Shipping -

We provide a range of different delivery options depending on your location. We use all major carriers and ship domestically and internationally. You'll be asked to select a delivery method during checkout. 

Orders take about 2-3 business days to process. Delivery time will depend on the shipping method you chose at checkout. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We love the planet just like you do so we offer fast, climate compensated shipping. You have the option to make your order carbon neutral at checkout.

We offer free U.S. shipping on all orders. If you are located overseas, your shipping cost and options will be displayed at checkout.

Reach out to the carrier first. If you still haven't been able to resolve the issue you can email us and we'll be happy to help if we can - concierge@gerganaivanova.com.

If your order hasn't been shipped, please email concierge@gerganaivanova.com right away and we'll try our best to help you. If your order has been sent, you will need to contact the appropriate shipping courier to redirect your package.

returns -

We always aim to make sure our customers love our products, but if you need to make a return, we’re happy to help. Just email us directly and we’ll take you through the process. You can find our full return policy here.

Please note, a 10% restocking fee of your order total will be deducted from your refund on all returns. No returns are allowed on discounted items (including promotional discount codes) and made to order items.

Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order. If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

orders -

You can find our size guide here. Each product page will mention what size the model is wearing. Feel free to size up or down from your regular size depending on how you would like the piece to fit. If you have any sizing questions, please email us at concierge@gerganaivanova.com.

If your order hasn't been processed and packed yet, we can cancel it. Please email concierge@gerganaivanova.com to do so. If your order has been processed, packed, and shipped, we unfortunately cannot make any changes or cancellations at that point.

Once your order has been shipped, you will receive an email with your tracking information. Please use your tracking number to track the status of your order.